Privacy Policy

Your data isn't just sitting in some database collecting dust. We actually use it to make your stay better and keep things running smoothly.

The Main Reasons:

• Processing Your Bookings: Can't check you in without knowing who you are, right?
• Personalizing Your Experience: Remember that time you asked for a room away from the elevator? We do.
• Communication: Sending confirmation emails, updates, and the occasional special offer
• Customer Support: Helping you out when things don't go as planned
• Improving Our Services: Understanding what works and what needs tweaking
• Legal Compliance: Sometimes we gotta follow the rules and regulations
• Security Purposes: Keeping everyone safe and preventing fraud

We're not gonna sell your email to random companies or spam you with nonsense. That's not our style.

Yeah, we use cookies. Not the chocolate chip kind (though we have those at breakfast), but the digital ones that help our website work properly.

Types of Cookies We Use:

Most browsers let you control cookies through their settings. Just know that blocking some cookies might make parts of our site act a bit wonky.

We're pretty protective of your info, but sometimes we gotta share it with trusted partners to provide our services. Here's who might see your data:

Service Providers:

• Payment processors (they handle your credit card info securely)
• Email service providers (for sending you confirmations and updates)
• Cloud storage providers (where we securely store data)
• Analytics platforms (helps us improve our services)

Legal Requirements:

Sometimes we're legally obligated to share info with government authorities or law enforcement. We'll only do this when absolutely required by law.

Business Transfers:

If Shadow Haven Verse ever gets acquired or merges with another company, your data would be part of that transfer. We'd make sure any new owners respect this privacy policy though.

This is your data we're talking about. You've got rights, and we respect that.

What You Can Do:

To exercise any of these rights, just shoot us an email at reservations@shadowhavenverse.info or give us a call. We'll get back to you within 30 days.

Security isn't just a checkbox for us - it's built into everything we do. We've invested in industry-standard (and then some) measures to keep your data safe.

Our Security Measures:

• SSL/TLS encryption for all data transmission
• Secure, encrypted databases with restricted access
• Regular security audits and vulnerability testing
• Staff training on data protection best practices
• Firewalls and intrusion detection systems
• Regular backups stored in secure locations
• Limited access to personal data on a need-to-know basis

That said, no system is 100% foolproof. While we do everything we can to protect your data, we can't guarantee absolute security. If we ever experience a data breach, we'll let you know ASAP and tell you what steps to take.

Our services are intended for adults (18 years and older). We don't knowingly collect personal information from kids under 18.

If you're a parent and think your child has given us their info, please reach out immediately. We'll delete it from our systems right away.

When families book with us, we only collect information about the adult making the reservation. Any details about children traveling with you are kept to the absolute minimum needed for your stay.

Things change, regulations evolve, and we might need to update this policy from time to time. When we do, we'll post the revised version here with a new "Last Updated" date at the top.

If we make any major changes that affect how we use your personal info, we'll give you a heads up via email or a prominent notice on our website.

We recommend checking back here occasionally to stay in the loop. Continuing to use our services after changes means you're cool with the updated policy.

Got questions about this privacy policy or how we handle your data? We're here to help - seriously.